We want you to love your purchase. If for any reason you are not completely satisfied, you may request a return or exchange within 14 days of receiving your order.

How to Request a Return or Exchange

To start a return or exchange, please contact us at support@eliyeen.co.uk within 14 days of delivery. Our team will be happy to assist you by providing the return instructions and return address.

Return Eligibility

To be eligible for a return or exchange, items must:

• Be returned within 14 days of receiving your order.
• Be in the same condition as received.
• Be unworn, undamaged, and returned in their original packaging where possible.

Unfortunately, if more than 14 days have passed since you received your order, we are unable to offer a refund or exchange.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or we have made an error with the order.

Faulty or Incorrect Items

If you receive a faulty item or an incorrect product, please contact us as soon as possible. In these cases, we will cover the return postage costs and work quickly to resolve the issue.

Refunds

Once your returned item has been received and inspected, we will process your refund to the original payment method. Please allow a few working days for the refund to appear, depending on your payment provider.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, our customer support team is always happy to help.

WhatsApp: +44 7419 769357

Email: support@eliyeen.co.uk